HP

Here are the details you ask for :

Operation Support Specialist

Company : Hewlett-Packard (HP)

Job title : Operation Support Specialist (Server team)

Employment term : 1 year contract

Working Hours : 12 hour shift



Requirement :



Soft Skills

• Strong interpersonal and telephone skills

• Ability to troubleshoot and resolve problems in a systematic and logical manner. Maintain good communications with all relevant parties throughout troubleshooting process.

• Customer focus

• High level of initiative and extremely motivated

• Demonstrates keen interest in continuous learning and professional development

• Ability to multi-task and prioritize assigned tasks, problems and requests.

• Must be fluent in the English language at an acceptable level with proficiency in written and verbal English communication skills

• Ability to collaborate and cooperate with other members of team, and members of other teams.

• Ability to identify problems and issues (technical, process, people) encountered and highlight to team leads and managers.

• Ability to work in a high pressure environment

• Ability to understand written instructions

• Excellent interpersonal skills, able to work in a team and independently if necessary.

• Ability to work in shifts (24x7 coverage)

Hard skills

Basic understanding of Windows Server 2003



General Scope of Work :



• Incident management - scripted resolution - follows documented instructions (this is the core focus of the CC function).

• Problem management - trigger problem management (create problem tickets) - e.g. through observation of trends.

• Change management - scripted / routine change execution for (mostly, though not limited to) low risk, low impact changes from TS.

• Operations management – EDN, log and dispatch, scripted routine/scheduled tasks (e.g. routine checks), standard documented requests (e.g. backup/restore), service request administration (if necessary).

• Key measures - 90% resolution rate for incidents with documented instructions, 100% process compliance - random audit.

sent ur CV to : aisyah@xcellinkgroup.com